CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. One such solution the chat bot, Ruby.
DMG Consulting
MAY 25, 2018
This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2017.
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DMG Consulting
DECEMBER 11, 2019
between 2017 and 2018 (as of July 31, 2019). CBCCI offerings have reached functional parity with on-premise solutions, and companies large and small are taking advantage of the market-changing innovation and automation that the cloud-based solutions provide. The number of CBCCI seats in the market grew by 20.1%
DMG Consulting
MARCH 31, 2019
DMG’s eleventh annual report on this sector provides contact center, IT and enterprise leaders and managers in small, mid-size and large companies with the information they need to select the right solution, functionality and partner to meet their organization’s current and future cloud-based contact center infrastructure (CBCCI) needs.
RichCall
SEPTEMBER 13, 2017
Contact Center and CX Research and Reports. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017. connected customer journeys with 9 channels in most contact centers. of companies.
NobelBiz
FEBRUARY 21, 2023
This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. billion in 2017 to $10.4 billion in 2023.
NobelBiz
FEBRUARY 15, 2023
This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. billion in 2017 to $10.4 billion in 2023.
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