2017 Chatbots Interactive Voice Response Scripts 
ShepHyken
JUNE 15, 2018
If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Another study by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. These numbers are staggering.
Customer Service Life
JUNE 26, 2017
This article was originally published on the FCR blog on June 9, 2017. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. In short, they have a refreshingly human approach, completely doing away with IVRs and scripts and focusing on getting customers the help they need quickly and efficiently.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Aspect
DECEMBER 27, 2017
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? And this is where chatbots can help. RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. Let’s have a look.
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Which Topics Are Most Important for Your Customer Service Department in 2017?
CX Global Media
JULY 1, 2017
This was the buzz at the 2017 ICMI Contact Center Expo. This event was in Long Beach, California last year and moved to Orlando, Florida for 2017. This was the buzz at the 2017 ICMI Contact Center Expo” Click to Tweet. Justin Robbins share a preview and insight into the 2017 ICMI’s Contact Center Expo Conference.
Kayako
APRIL 29, 2019
Team leaders can implement policies that allow employees to make decisions about what to do when things run off the normal script. Gallup reported in the 2017 “The State of the American Workplace” that employees who are engaged are more likely to improve customer relationships, with a resulting 20% increase in sales.
Customer Service Life
APRIL 20, 2017
This article was originally published on CustomerThink in my monthly advisor column on March 9, 2017. You will undoubtedly interview agents who are looking for more of a paper pusher type role and would rather operate within a very strict set of policies or even read from a script. Click here to read the original. . Get me the CEO.
Expert insights. Personalized for you.
189 
Let's personalize your content