Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Balto

NOVEMBER 22, 2022

According to our recent survey of over 200 agents and 200 managers, two out of three agents want more personalized, engaging onboarding experiences. In a 2017 LinkedIn survey of 14,000 professionals across the globe, workers ranked one-on-one time with their direct supervisor or manager as the best form of onboarding.

Contact Center 52

Contact Center Coaching Call flow Best practices 52

Balto

FEBRUARY 6, 2023

One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Key word: opportunity.

Contact Center 52

Contact Center Coaching Surveys Scripts 52