Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Balto

NOVEMBER 22, 2022

In a 2017 LinkedIn survey of 14,000 professionals across the globe, workers ranked one-on-one time with their direct supervisor or manager as the best form of onboarding. Your new hire needs to get up to speed on everything from your standard call flows to the tools you use. 1-on-1 Onboarding Tips for Large Contact Centers.

Contact Center 52

Contact Center Coaching Call flow Best practices 52

Balto

FEBRUARY 6, 2023

It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. Those who received zero forms of coaching had the worst satisfaction metrics across the board.

Contact Center 52

Contact Center Coaching Surveys Scripts 52