ShepHyken

FEBRUARY 6, 2017

(Elaine Fogel) Whether your business or organization has one or a hundred employees, it’s important to honor them, treat them with respect, and turn them into your best brand ambassadors. My Comment: Too many times a company (and employees of the company) focus on the outside customer and forget about the internal customer.

Customer advocacy 211

Customer advocacy Brand ambassadors Customer Service Best practices 211

ShepHyken

JUNE 8, 2018

Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. User lover blossomed: Moving from fans to brand ambassadors. Ever been put on hold for three hours? Still not sure?

Customer Support 190

Customer Support Brand ambassadors Scripts Customer Care 190

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54