ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Read Shep’s latest Forbes Article: Kidbox: A Boxful Of New Ideas For Customer Engagement And Personalized Experiences. Shep Hyken.

Government 225

Government Technology Benchmark call center software 225

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. Which Topics Are Most Important for Your Customer Service Department in 2017?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Enghouse Interactive

JULY 10, 2018

Self-service tools have removed many simple requests from the contact center resulting in agents having to deal with a higher volume of complex requests. As useful as self-service can be there are some issues that are too complex or urgent and require immediate human help. Making significant changes to an account.

Self service 40

Self service CRM Contact Center Analytics 40

Comm100

MARCH 27, 2023

Reduce support costs Because a chatbot for education can handle an unlimited number of simultaneous chats, they allow support teams to maintain a high service level without the high support costs. This enables agents to give students attention when needed, providing the personalization and care that today’s students expect.

Education 66

Education Chatbots Wait times Surveys 66