HGS

JULY 12, 2017

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Best Use of Self-Service Technology. Wed, 07/12/2017 - 13:22. self service.

outsourcing 187

outsourcing contact center associations Self service industry standards 187

TMP Direct

NOVEMBER 25, 2021

However, it has become the financial services industry standard for information security, and compliance is a prerequisite for working with global payment card brands. In the past decade’s worth of these annual reports, the best performance was reported in 2017, when 55 percent of organizations were found in full compliance.

industry standards 52

industry standards Government Self service Best practices 52

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. More Flexible Service Solutions. For instance, when they go from email support to calling the customer service team. “A Contactless preferences encourage self-service, even online.

Call Center 376

Call Center Technology Banking Contact Center 376