2016 Examples Feedback Multichannel 
ShepHyken
AUGUST 15, 2016
Multichannel Merchant) Here are 4 tips for delivering a richer experience this summer so you can catch online customers in the buying mood before they head off to sunnier pursuits. Functional elements, for example, include saving time, reducing risk, and organizing. Interesting read! That said, being proactive takes it a step further.
Eptica
OCTOBER 26, 2016
Date: Wednesday, October 26, 2016 6 factors driving contact center change. Published on: October 26, 2016. The resulting UK Contact Centre Decision-Makers' Guide 2016 is a comprehensive study of all aspects of the contact center industry including performance, operations, technology and HR.
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Eptica
NOVEMBER 2, 2016
Date: Wednesday, November 2, 2016 The 3 dimensions of customer service conversations. Published on: November 02, 2016. For example, you can have an interaction with a low complexity, low emotional importance and low urgency, such as a request for a brochure early in the buying process. Share this page on: Tweet.
Eptica
SEPTEMBER 16, 2016
Date: Friday, September 16, 2016 Balancing investment between digital and traditional customer service. Published on: September 16, 2016. Make sure your self-service system incorporates features such as customer and agent feedback to ensure the best answers are recognized and less satisfactory information is identified and improved.
Eptica
FEBRUARY 5, 2016
Date: Friday, February 5, 2016 Meeting Millennial Customer Expectations. Published on: February 05, 2016. Millennial attitudes also impact other groups, for example encouraging Generation Xers and Baby Boomers to also complain more if they don’t get what they require. They want their views to be acted on (fast!),
Eptica
AUGUST 5, 2016
Date: Wednesday, August 17, 2016 4 lessons from the Forrester CX Index. Published on: August 17, 2016. Author: Pauline Ashenden Forrester has just published its 2016 US Customer Experience Index , providing an update on the state of CX across multiple sectors. This shows in their performance within the Index.
Eptica
AUGUST 4, 2016
Date: Friday, August 5, 2016 7 ways to harness chat for improved customer service. Published on: August 05, 2016. There are many options for those companies looking to implement chat as part of their multichannel customer service infrastructure. This is because it delivers major benefits to both consumers and companies.
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