CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Attend and learn how to get and keep employees engaged and wanting to work for you. Learn about the little things that have the biggest impact on employees and how to create an environment that motivates. Click to Tweet .

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Calabrio

JUNE 9, 2016

One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. Not only have digital interactions gained substantial ground in 2016, but digital interactions, like chat, email, social media, SMS, etc.,

Benchmark 40

Benchmark Contact Center Banking Accountability 40

SharpenCX

JULY 21, 2021

As of 2016, Marriott International created the world’s largest hotel company. They invest in training and development and give employees opportunities to grow with the company instead of having to leave to find growth. And with employee surveys , Marriott can measure their employee engagement to see how it impacts business.

Personalization 137

Personalization Customer Experience Surveys Employee engagement 137

SharpenCX

JUNE 23, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. You suffer from high costs to hire and train new employees, inconsistent service, staffing shortages, low team and agent morale, the list goes on (and on).

Contact Center 101

Contact Center Abandon rate Management Metrics 101