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What is Customer Value and How to Create It

ProProfs Blog

This gives you a more robust understanding about the value that every customer can provide to your business, plus the potential opportunities to increase value going forward. How to Create Value for Customers? According to this report, consumers with an emotional connection to a brand: Have a 306% higher lifetime value.

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There’s No I in Team, but What About AI?

CSM Magazine

A Gartner report, sponsored by Tealium: ‘ 100 data and analytics predictions for 2021 ‘ forecasts that ‘By 2019 more than 10% of IT hires in customer service will mostly write scripts for bot interactions’ and ‘By 2020, AI will disrupt the jobs of 1,000,000 phone-based customer support agents.’. Weathering the storm.

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