Kayako

JANUARY 24, 2018

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did my bank have an error? I got my answer in the end (and my refund), but it wasn’t an ideal way to spend the first hour of my Sunday morning or my first customer service transaction this year that stressed out.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

Vcaretec

JUNE 6, 2022

Join Jeanne’s 13,000+ followers on Twitter and download a free chapter of her book, Five Decisions That Drive Extreme Customer Loyalty. vcare-expert-mike-aoki Mike Aoki : Mike is the President of Reflective Keynotes, which offers sales, customer service, and management training. Join Mike’s 3,000+ followers on Twitter.

outsourcing 52

outsourcing Chief Customer Officer Customer Care Banking 52

PeopleMetrics

DECEMBER 18, 2015

This post takes a look at three moments of truth that are important for banks to consider if they want their customers to love their customer experience. The first installment of two, this post looks at four customer experience best practices when managing change in your company. Thanks again for reading!

Customer Experience 61

Customer Experience Best practices Banking Metrics 61

Kayako

NOVEMBER 21, 2018

He actively engages with customers. Back in 2016, a customer Tweeted about their frustrations about the charging stations near him. And when you share those types of stories with the rest of your company, it motivates others to start thinking of what they can do to provide better customer service as well.

Banking 48

Banking Marketing Customer Service Customer centricity 48

Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

C3Centricity

SEPTEMBER 16, 2019

As a customer first strategist (hopefully just like you), I spend a lot of my time searching how to better measure customer centricity for my clients. I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having.

Customer centricity 54

Customer centricity Best practices Customer Care Sales 54

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98