2016 Accountability Multichannel Self service 
Eptica
OCTOBER 12, 2016
Date: Wednesday, October 12, 2016 Is it really time for your company to embrace chatbots? Published on: October 12, 2016. Needless to say Microsoft swiftly removed her account from Twitter. First put the basics in place There is a lot of hype about chatbots and their potential place in customer service.
Eptica
NOVEMBER 2, 2016
Date: Wednesday, November 2, 2016 The 3 dimensions of customer service conversations. Published on: November 02, 2016. For example, if you receive a large number of urgent requests that are neither complex nor emotionally important , you can aim to deflect these to self-service systems that can give answers 24 hours a day.
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Serenova
JUNE 24, 2020
Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice—whether with a live agent or real-time self service options.
Eptica
MARCH 14, 2018
At the same time online and mobile banking is growing, while traditional players also face a raft of agile new entrants that are focusing on the experience and services they provide to customers. However, this was a drop from 2016’s figure (84%) and 2015’s 91%. Loyalty is driven by meeting consumer needs.
Serenova
JUNE 24, 2020
Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice—whether with a live agent or real-time self service options.
Avaya
DECEMBER 1, 2016
According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. Integrate Multichannel Customer Contact into Your Strategy. Tips for Creating an Outstanding Customer Experience.
Eptica
APRIL 8, 2016
Date: Friday, April 8, 2016 Technology with the human touch. Published on: April 08, 2016. Pretty quickly she had been taught to give inappropriate racist, sexist and otherwise offensive responses, leading Microsoft to remove her account from Twitter. Share this page on: Tweet.
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