Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Advocates will argue it is a morale builder. On the board.

Contact Center 0

Contact Center Gamification Morale Technology 0

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Fonolo

FEBRUARY 14, 2019

This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 What’s Inside: Gamification in the Contact Center. Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. Investing in Agents.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80