Eptica
SEPTEMBER 28, 2015
Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. Author: Pauline Ashenden In the past contact centers were often viewed as a cost cente r, meaning that the primary goal of companies was to run them as efficiently as possible while still responding to customers competently.
Eptica
OCTOBER 21, 2015
Date: Wednesday, October 21, 2015 3 ways of reducing customer query volumes. Published on: October 21, 2015. This rising volume of customer interactions, covering everything from questions about products and post-sales queries, to complaints and positive feedback , threatens to overwhelm many organizations.
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CSM Magazine
MARCH 26, 2020
started in 2015, gives owners assistance in providing care to their dogs. Walk, a service that connects owners with pre-screened and insured dog walkers, gives owners the peace of mind they need to safely let their dogs out for walks and exercise. An intuitive, customer-centric experience was necessary because all of Wag!
CSM Magazine
MARCH 26, 2020
started in 2015, gives owners assistance in providing care to their dogs. Walk, a service that connects owners with pre-screened and insured dog walkers, gives owners the peace of mind they need to safely let their dogs out for walks and exercise. An intuitive, customer-centric experience was necessary because all of Wag!
Customer Guru
JANUARY 3, 2018
We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. The core value of Cloudnine is “We strive to provide the highest level of service to our guests.
Eptica
DECEMBER 7, 2015
Date: Monday, December 7, 2015 How APAC brands can improve the customer experience. Published on: December 07, 2015. Author: David Chew Increased competition and ever more demanding consumers mean that organizations across the Asia Pacific region need to focus on continually improving the customer experience that they offer.
Zoom International
NOVEMBER 7, 2018
Most companies buy into the belief that satisfied customers equal increased loyalty and revenue. In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. Our NPS® story at ZOOM is remarkably similar.
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