Eptica

DECEMBER 1, 2015

Date: Wednesday, December 2, 2015 The importance of customer service to midsize businesses. Published on: December 02, 2015. Given these challenges, how are they coping with becoming more customer centric? recently released a new report aimed at helping them deliver customer service excellence.

Multichannel 49

Multichannel Customer Service CRM Automotive 49

Eptica

SEPTEMBER 3, 2015

Date: Friday, September 4, 2015 Why your CEO should work a shift in the contact center. Published on: September 04, 2015. Author: Anne-Merete Jensen In competitive markets, customer service is often the most important differentiator. Share this page on: Tweet.

Contact Center 68

Contact Center Chief Customer Officer Multichannel Customer centricity 68

Eptica

SEPTEMBER 28, 2015

Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. Author: Pauline Ashenden In the past contact centers were often viewed as a cost cente r, meaning that the primary goal of companies was to run them as efficiently as possible while still responding to customers competently.

Contact Center 81

Contact Center Multichannel Customer centricity Abandon rate 81

JivoChat

MARCH 21, 2021

Customer centric selling focuses on serving your customer’s needs at every step of the sales process. A Salesforce State of the Connected Customer Report found that 80% of customers say that the experience a company provides is just as important as the products and services it sells. Source: [link]. Source: Nike.

Customer centricity 52

Customer centricity Sales Multichannel Scripts 52

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. How to Improve Customer Experience Using Journey Analytics. By Steve Offsey. Journey Mapping.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Shep Hyken , Customer Service and Experience expert – hyken.com. Evan Kirstel , Social media innovator and B2B marketer. In fact this number increased from 67% in 2012 to 84% in 2015. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64