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Keys to Contact Center Consistency and Compliance

Call Center Weekly

NOVEMBER 9, 2017

For example, Agents can track what they previously reviewed to see if they missed any updates while on vacation. For example, if a customer searches your website for “extended warranty” information, they get a description of how it works and what it covers. This can all be done via the knowledge management platform.

Contact Center 149
Contact Center contact center associations Banking Education 149
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The ChatGPT Revolution

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. Does it supplement or supplant other chat tools?

Contact Center 67
Contact Center B2C Chatbots B2B 67
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