Creative Virtual
FEBRUARY 7, 2023
Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.
Creative Virtual
JANUARY 13, 2022
For years automated self-service tools like chatbots and virtual agents have been criticised as being a cold and impersonal way of supporting customers. Many companies have found their virtual agent solutions to be a lifesaver for both their customers and their business over that time.
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ShepHyken
DECEMBER 8, 2017
For instance, IVRs and artificial intelligence enabled Chatbots can make the customer service easier and efficient. Chatbots which work like virtual agents can solve basic query and transfer a call to ‘live agents’ in case of escalation. Use Technology for Self Service. A good CRM tool can also be put in place.
Creative Virtual
JUNE 2, 2020
One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots. Back in 2015, Motability Operations won a Customer Contact Innovation Award for their contact centre virtual agent, Ask Mo, and gave a presentation on their winning case study.
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Creative Virtual
OCTOBER 8, 2019
I started building virtual agents and chatbots for customer service more than 12 years ago. In my experience, there has been a major shift in customer expectations since 2015/2016 in the customer service chatbot industry. Simple chatbot implementations are no longer enough to meet customer expectations.
Solvvy
JULY 5, 2018
They became a public company in 2015, and they’ve continued to grow. Virtual agents or chatbots. Through a combination of investment and acquisition, they have grown to offer at least a dozen separate software products and a market cap of more than $4 billion. But it’s not the only piece of the puzzle. Informative videos.
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