Creative Virtual

FEBRUARY 7, 2023

engagement with the customer. This can be applied to marketing, sales, and customer support. Personalizing the customer’s experience can mean a lot of different things to different companies and in different scenarios. I was reminded of this last week when I received an email from Amazon with a product recommendation.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Creative Virtual

JUNE 2, 2020

The combination of humans and AI makes for an improved customer support experience. One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots.

Virtual Agent 52

Virtual Agent Self service Surveys Chatbots 52

Solvvy

JULY 5, 2018

They became a public company in 2015, and they’ve continued to grow. In a single quarter in 2017, the company added more than 4,000 new customers. Most software companies would be lucky to add that many new customer in an entire year. Self-service support tools have come a long way in the last few years.

Self service 48

Self service Virtual Agent Sales Enterprise 48

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64