Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
The contact centre will support this by providing hints, tips, education and technical support. In fact this number increased from 67% in 2012 to 84% in 2015. Customers have begun to use, and in some cases even prefer, non-agented interactions. However, in 2016 Forrester has already reported that. Lutz Remmers.
64 
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