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Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

Evaluation bias – There is a risk of evaluation bias with METEOR if not properly adjusted or calibrated for specific summarization domains or tasks. Refer to Identity-based policy examples for Amazon Bedrock for guidance on best practices and examples of identity-based policies for Amazon Bedrock.

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Cloud Communications: The Instrumental Enabler of the Mobile, Remote and Millennial-Dominated Workforce

EPIC Connections

By adding professional services, contact centers reach beyond the technology to address workforce- and operations-focused practices that complete the transformation package. These services combine technology with industry benchmarking and best practices to ultimately drive higher contact center performance.