Remove 2015 Remove Benchmark Remove Best practices Remove Calibration
article thumbnail

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

The overall goal of this post is to demystify summarization evaluation to help teams better benchmark performance on this critical capability as they seek to maximize value. Use it as a baseline or benchmark for summary quality related to content selection. ROUGE would not identify these issues.

Metrics 112
article thumbnail

Cloud Communications: The Instrumental Enabler of the Mobile, Remote and Millennial-Dominated Workforce

EPIC Connections

By adding professional services, contact centers reach beyond the technology to address workforce- and operations-focused practices that complete the transformation package. These services combine technology with industry benchmarking and best practices to ultimately drive higher contact center performance.