Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. As well as electronics manufacturers, nine other sectors were surveyed in the overall study, including banking , telecommunications and retail.
Up Your Service
MARCH 5, 2016
Sometimes being closed is the best service of all. This includes retailers, banks, brokerages, call centers and service centers. But is this really increasing service to customers? A bank in Asia found a similar result. Yet at other times, bank branches sat empty. Instead the reverse occurred.
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Up Your Service
MARCH 5, 2016
Sometimes being closed is the best service of all. This includes retailers, banks, brokerages, call centers and service centers. But is this really increasing service to customers? A bank in Asia found a similar result. Yet at other times, bank branches sat empty. Instead the reverse occurred.
Kayako
OCTOBER 29, 2015
Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Slowly coming back home: 2010 – 2015. 2015 – onwards. Just like the parts of cars that were being constructed worldwide (e.g.
CSM Magazine
MARCH 7, 2016
Just 64% of companies (10% fewer than in 2015) made email available to non-customers and the average time taken to answer emails increased by nearly 5 hours, to 34 hours 15 minutes. The web remained the best channel for consumers looking to find answers to basic questions, with an average of 66% of queries answered online, up 2% since 2015.
Zoom International
NOVEMBER 7, 2018
In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. In 2015, we kicked off a customer experience transformation powered by the Net Promoter® methodology for our customer-facing teams. Our NPS® story at ZOOM is remarkably similar.
Customer Guru
JANUARY 3, 2018
Banks were not willing to work with us because we could not provide enough collaterals for leverage. In 2013, Sequoia joined us as an investment partner and in 2015, India Value Fund, which is now called TrueNorth invested in us. We had to invest a lot in infrastructure and had to become attractive for investment.
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