Remove 2014 Remove Management Remove Sales Remove Telemarketing
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How Much Training is Too Much in Outbound Telemarketing?

Quality Contact Solutions

By Ryan Apodac, Operations Manager/Trainer. You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. Issues Caused by Over-Training in Outbound Telemarketing.

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The Importance of Always-on Customer Communications

Comm100

We’ve all done it – politely (or otherwise) hung up on a call from a telemarketer. In 2014 we launched our MaximumOn service – a failover system that ensures that our live chat cloud solution would never go offline. We’ve even abandoned a call that we started. out of frustration or because ‘something’ came up. But the other way around?