How Much Training is Too Much in Outbound Telemarketing?
Quality Contact Solutions
DECEMBER 31, 1969
By Ryan Apodac, Operations Manager/Trainer. You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. Issues Caused by Over-Training in Outbound Telemarketing.
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