How Much Training is Too Much in Outbound Telemarketing?
Quality Contact Solutions
DECEMBER 31, 1969
You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. You may be contributing to the problem by over-training your outbound telemarketing appointment setters.
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