Keep your Eyes Glued to This Brand’s Evolving Customer Experience: 5 Examples of Good Customer Experience from Leading Brand CVS [Monthly Brand Crush Post]
SharpenCX
APRIL 22, 2020
Back in 2014, CVS stopped selling cigarettes because of their dire impacts on our health and communities. CVS lost substantial revenue by dropping cigarettes, but they more than compensated for that loss by improving their relationships with customers, employees and health-industry partners who appreciated their dedication to healthcare.
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