ijgolding
SEPTEMBER 29, 2015
As I said in 2014, it will not be long before they have to book Wembley Stadium to hold the hundreds and thousands of professionals who want to recognise the efforts of individuals, teams and companies in delivering better Customer Experiences. The 2015 UK Customer Experience Awards was a HUGE event.
The Petrova Experience
DECEMBER 14, 2021
The research showed that employees have been asking for more choices and a flexible work ecosystem since 2014. Although what we are seeing today feels new to companies, it is not new for employees. Providing choices is the most empowering thing a brand can do for its employees and customers. It is also good for business.
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CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. Using tools like customer journey maps, customer feedback maps, and a general data architecture/map can help to bring it all into focus. Image courtesy of fuzzedbuzz I originally wrote today''s post for Intradiem. What is big data? I know it''s not.
Branch Mesenger
SEPTEMBER 4, 2018
In 2014, some of those workers unionized and began pressuring Microsoft to make their employer provide paid leave and other benefits. ?? Jim founded his company to help brands increase customer engagement. He has led customer engagement initiatives at Best Buy, Gallup, and UnitedHealth Group. How to maintain employee engagement.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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