CX Journey

JULY 10, 2014

It appeared on their blog on March 17, 2014. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. What is big data? I know it''s not.

Big data 71

Big data Customer Experience Journey mapping Benchmark 71

The Petrova Experience

DECEMBER 14, 2021

The research showed that employees have been asking for more choices and a flexible work ecosystem since 2014. Although what we are seeing today feels new to companies, it is not new for employees. Providing choices is the most empowering thing a brand can do for its employees and customers. It is also good for business.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98