2014 Benchmark Employee engagement Journey mapping 
CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. Using tools like customer journey maps, customer feedback maps, and a general data architecture/map can help to bring it all into focus. Image courtesy of fuzzedbuzz I originally wrote today''s post for Intradiem. What is big data? I know it''s not.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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