Beyond Philosophy

OCTOBER 24, 2014

Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. 1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

PeopleMetrics

AUGUST 14, 2014

But, one day, a customer service disaster could explode and go viral. This one customer service call is going to ruin my brand! This ''stay calm'' advice comes with a warning: it''s the lasting customer emotions you need to be concerned about. Go On, Tell Me All About This Customer Service Fail.

Customer centricity 93

Customer centricity Customer emotions Feedback Customer retention 93

CSM Magazine

JUNE 27, 2018

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. Customer service departments are still rooted in voice-centric service infrastructure, but this is about to change. Voice from the past. AI with a human touch.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

C3Centricity

OCTOBER 1, 2019

The reason is that our customers may be satisfied, but they will never stay satisfied for long. Our customers may be satisfied, but they will never stay satisfied for long. Here are a few examples of other companies who go above and beyond in terms of their own customer service. Upgrade your CEX See our training offers.

Marketing 72

Marketing Customer centricity CRM Transportation 72