Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center
BlueOcean
DECEMBER 17, 2018
Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. A few years, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. The 3 Hottest Trends Impacting Outsourced Customer Care. Bring it.” Read this next!
Let's personalize your content