Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. There’s no substitute for a human voice when you have a complex problem. Sometimes, you just need to speak to a person.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

MAY 5, 2020

AI technology has broken down the traditional barriers between man and machine, combining the best of both to increase efficiencies while using real customer interactions to elicit emotionally intelligent, human responses. They are trustworthy personal concierges, always calm under pressure. About the Author.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. The question of how to satisfy each customer’s needs with personalized and customized interactive self-service is a huge challenge.

industry standards 40

industry standards Enterprise Technology Self service 40

CSM Magazine

DECEMBER 1, 2020

Customers expect immediate results but they also crave the personal touch. Virtual concierge for agents – with many frontline staff working from home, AI solutions are an agent’s new best friend, offering them their very own virtual concierge or dedicated personal assistant. Established in 2014, EBI.AI Abbie Heslop of EBI.AI

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69