Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Customer Interactions

JULY 7, 2015

These articles cover topics ranging from the value of Big Data, to taking CX beyond the contact center, to foolish mistakes being made by contact centers. Our team gathered a fantastic mix of informative articles for this week’s edition of CX Buzz.

Big data 28

Big data Contact Center 28

Customer Interactions

JULY 7, 2015

Omnichannel is the new buzzword, and those companies that know how to provide a seamless experience online, on mobile, in store as well as through their contact centers will come out ahead. Not to mention taking advantage of big data to personalize the customer experience to the max.

Big data 28

Big data Contact Center Personalization Customer Experience 28

Customer Interactions

JULY 7, 2015

Within the contact center, managers are increasingly tracking their employees’ performance. Similarly, when it comes to tracking customers, big data is both an opportunity and a threat. How do you track your employees, your customers, even the processes you have in place within your company?

Big data 28

Big data Contact Center Metrics Management 28

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise 40

Enterprise industry standards Big data Technology 40