Fonolo
MARCH 4, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. The Tools of the Trade: Technology and Metrics. When we talk metrics, there arises a strong opinion about one in particular.
CSM Magazine
OCTOBER 15, 2018
Real effectiveness is about providing agents with the right environment to give customers what they really want (fast, accurate answers to their problems first time around) while maximizing resources as cost-effectively as possible. Metrics that matter. Most make the mistake of developing a set of metrics that focus.
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Fonolo
FEBRUARY 20, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. The Tools of the Trade: Technology and Metrics. When we talk metrics, there arises a strong opinion about one in particular.
CustomerSuccessBox
JUNE 8, 2022
We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. I like to separate customer health scores.
CrazyCall
APRIL 9, 2019
She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country. She also held executive marketing roles at HubSpot, SmartBear, Marketing Sherpa, Continuum Managed Services and MEC Labs.
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