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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Increasing context.

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TrustRadius Announces ChurnZero as a 2019 Top Rated Award Winner in Customer Success Software

ChurnZero

ChurnZero, the experts in fighting customer churn, today announced TrustRadius has recognized them as a 2019 Top Rated Award Winner in Customer Success Software. Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products.

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. With generative AI, it is possible to hyper-personalize targeted recommendations for shopping and streaming. Reserve your seat now! or “Because you watched.”