Noble Systems
APRIL 8, 2020
For years, analyst firm Frost & Sullivan defined the cloud or hosted contact center as a “network-based service in which a service provider owns and operates a contact center technology platform” ( The Hosted Model: Why It’s Revolutionizing the Contact Center Industry ).
Talkdesk
JANUARY 22, 2020
Emerging companies are building their businesses by not only using AI, but with AI at the business core, transforming this technological field from wishful thinking into a rapidly-growing industry. Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013.
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NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.
Serenova
APRIL 12, 2019
Yet, despite the energy, momentum and promise of the cloud, Aberdeen reported that in 2018 two-thirds of contact centers still use an on-premises model for their contact center infrastructure. The complete breakdown of contact center size, based on the number of agents is: Size of Contact Center.
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.
Fenero
FEBRUARY 22, 2019
Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers. On March 28, 2017, Amazon finally made an announcement: “Amazon Connect – Customer Contact Center in the Cloud”.
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
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