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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. Why Colombia Wins the Call Center Outsourcing Game Colombia isn’t just a hotbed for outsourcing – it’s a strategic powerhouse for call center operations.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Intelligent Call-Back: Call-back technology is finally getting the mainstream acceptance it deserves.