Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk.

call center software 210

call center software Call Center Contact Center Analytics 210

aircall

JUNE 21, 2021

The sales performance research firm CSO Insights also found that in 2013, only 58.2% Long Wait Times. Time is a valuable commodity. According to our 2021 ECommerce report, long wait times were the number one customer service frustration. For instance, 68% of B2B companies admit to struggling to generate.

Sales 71

Sales Customer Experience Surveys Feedback 71

aircall

JUNE 30, 2021

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Reduce Wait Time by Channel . A further 34% of those customers claim that they would not call back.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62