aircall

JUNE 30, 2021

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Because of this, many invest in their relationships with existing clients by focusing on creating a highly personalized customer experience. Media companies may not personalize their services for each client.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. These are simple, speedy ways to get in touch with a real person and quickly fix an issue.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. These are simple, speedy ways to get in touch with a real person and quickly fix an issue.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59