Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

Global contact center report shows us which technologies companies are using, and which they are planning to use: A list of contact center technologies companies use and plan to use. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Teresa Cottam , Chief Strategist, MVNOpro. @Al

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

As part of her previous role with NH Hotel Group, she was responsible for the design, implementation and consolidation of a corporate training program for all Call centers (the program has been the top-rated in the company’s history). One CX trend that will dominate/take the stage in 2022: . “In ” .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64