Callminer

FEBRUARY 21, 2018

This is a service that will put callers on a virtual hold and will call them back when it’s their turn. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. This makes the call center more adaptable and easier to install.

call center software 210

call center software Call Center Contact Center Analytics 210

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. The biggest issue with contact center efficiency is turnover…”. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

aircall

JUNE 28, 2022

By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. We start 2016 with money in the bank and a huge momentum. Aircall’s Startup Journey. This is insane.

SaaS 147

SaaS Engineering Metrics Telecommunications 147