CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

AWS Machine Learning

FEBRUARY 1, 2024

In the batch case, there are a couple challenges compared to typical data pipelines. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. He also holds an MBA from Colorado State University.

Best practices 112

Best practices Engineering SaaS APIs 112

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system. Here are the main differences between a CDP and a CRM.

Sales 62

Sales CRM Marketing Best practices 62