Vcaretec

JUNE 6, 2022

Connect: @AlHopper_ Kate Leggett Bio: VP and Principal Analyst at Forrester Research for CRM and Customer Service. Customer Service, Customer Experience, CRM Cloud. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Fonolo

NOVEMBER 17, 2020

According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Customer Interactions

JULY 7, 2015

Our team collected some amazing articles covering CX, Big Data and other hot industry topics. There’s a lot of great material for any professional in CRM to pick up on. Feel free to click through our picks! Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise

Big data 31

Big data CRM 31

Customer Interactions

JULY 7, 2015

Our team collected some amazing articles covering CX, Big Data and other hot industry topics. There’s a lot of great material for any professional in CRM to pick up on. Feel free to click through our picks! Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise

Big data 28

Big data CRM 28

Taylor Reach Group

MARCH 26, 2018

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. Join us in Washington, D.C.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

JULY 28, 2015

The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M CRM Push Follow Up. This simplistic math lead to globalizion of services with early adopters such as GE and American Express moving operations to India in the early 90s.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

AWS Machine Learning

FEBRUARY 1, 2024

In the batch case, there are a couple challenges compared to typical data pipelines. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. He also holds an MBA from Colorado State University.

Best practices 114

Best practices Engineering SaaS APIs 114