Avaya

OCTOBER 25, 2017

Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!

Banking 58

Banking Telecommunications Big data Self service 58

Tethr

DECEMBER 7, 2020

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. Technology has come a long way since 2013 when CEB published the book. Payment issues seemed to be a particularly vexing call type.

Coaching 72

Coaching Banking Customer effort Wireless 72

Tethr

MAY 22, 2019

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. Technology has come a long way since 2013 when CEB published the book. These downstream issues are also examples of implicit issue failure.

Wireless 67

Wireless Coaching Banking Accountability 67

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow.

SaaS 10

SaaS Real estate Construction Transportation 10