Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015.
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