BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

Amity

AUGUST 5, 2016

In that role, I’m responsible for ensuring that we’re delivering value to our customers, making sure they see the results of their recognition programs, and the value of their employee engagement efforts through our partnership. How did you get started in Customer Success and what was your path into your current role?

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

SmartKarrot

FEBRUARY 16, 2022

Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. Since 2012, the number of customers using live chat, email assistance, and phones has climbed by over 50%. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Customer Experience 10

Customer Experience B2B Advertising B2C 10