2012 Customer centricity Customer retention Surveys 
Beyond Philosophy
JULY 12, 2016
Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Customer Loyalty on the other hand has two definitions.
Beyond Philosophy
MAY 14, 2015
While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). Clearly, more Customers want self-service options. (Source: Brian Manusama, Gartner.com ).
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SharpenCX
FEBRUARY 12, 2020
billion in annual revenue since their debut in 2012. Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Get the guide.
SharpenCX
FEBRUARY 12, 2020
billion in annual revenue since their debut in 2012. Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Get the guide.
Amity
OCTOBER 31, 2016
I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.
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