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Cloud, the ‘New Normal’ for business continuity and performance

VocalCom

Cloud’s flexibility enhances agent and client experience. Vocalcom has been deploying Cloud Contact Center solutions since 2012, enabling organizations with the latest innovations to improve agents’ productivity and customer experience.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

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Generation Disruptor: Optimizing the Influence of Gen Z on Your Contact Center

Serenova

We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. billion total people). Challenge: FOMO.

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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

VocalCom

For most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial element in their battle for survival in an era of great disruption. A recent Gartner study reveals that 89% of companies expect to compete based on customer experience and services.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Lutz Remmers , Operations Director for Call Center de Mexico.