Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). According to Gallop, 69% of employees would work harder if they were better recognized.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Let’s dive right in.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Let’s dive right in.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

Vistio

SEPTEMBER 20, 2021

And in 2012, I decided to make the jump to the indirect or referral partner channels, where a lot of these big Gartner ranked vendors across contact center and unified communications and networking have these really robust programs that enable partners, or referral brokers, or agents to basically add value around the purchasing process.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52