Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Which Topics Are Most Important for Your Customer Service Department in 2017? FCR is the Most Important Metric.
Let's personalize your content