IdeasUnlimited
JANUARY 6, 2021
Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. Multilingual support.
IdeasUnlimited
JANUARY 6, 2021
Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. Multilingual support.
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Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.
RichCall
SEPTEMBER 13, 2017
As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. In 2011 Gartner predicted that.
Netomi
JANUARY 5, 2022
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.” Customer Service Leaders: Nate Brown. Flavio Martins.
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